Support That Moves With Every Order

Track orders, review policies, explore payment options, and reach our support team.

Your Customer Care Hub

Here you’ll find details on order tracking, payment options, returns, refunds, shipping, and support. Whether you’re ordering waffles from the best waffles in Poulsbo, Kingston & Bainbridge, gelato from gelato Port Gamble, or coffee from our coffee roastery in Kitsap, we’re here to help.

Waffle with ice cream, banana, and syrup.

Returns & Refunds

  • Eligibility

    If it does not meet or exceed your expectations....bring it back.

  • Timeframe

    Cash refunds within 14 days or credit with proof of purchase15 days from the date of purchase.

  • Condition of items

    We get it...ya gotta try it!

  • Refund Processing

    Refund will be given in the same  method the product was purchased. 

Shipping Information

  • Shipping Timelines

    Product ships same day ordered or specified 

  • Costs

    Free ground shipping included in order up to 30 miles.  Additional shipping added for deliveries beyond 30 miles or rush.

  • Delivery Areas

    We ship World Wide! 

Email Support

For assistance with purchases, events, or wholesale accounts please contact: info@whiskeyandwaffles